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When flights go awry, get refund information in writing

Q: I would like to request your help in resolving an issue with AirTran Airways. I flew from Atlanta to Savannah, Ga., recently. But my return flight to Atlanta was canceled for mechanical reasons, and I was offered two options by a station supervisor. I could either spend the night at a hotel at AirTran's expense and fly out the next afternoon, or I could rent a car and drive to Atlanta, again at AirTran's expense.

Since I had a morning business meeting the following day, I chose the second option. The following day I mailed my receipts for $124 to the station supervisor by certified mail. I also called the number on his card and left numerous messages. For two weeks I received no response from him or AirTran. Then a credit for $39 — the cost of the return flight — showed up on my American Express card.


As the going gets tough, DJs aims higher

UPMARKET department store David Jones is aiming even higher in a move to insulate its business from the expected downturn in retail spending over the next few years.

The retailer's 2009-2012 strategic plan released yesterday is aimed at using the spending slowdown to cement its position at the head of the pack ahead of an forecast upturn in the retail environment from 2011.

DJs said a greater focus on cost cutting and margin growth would allow it to maintain annual profit growth of 5-10 per cent despite flatish sales growth throughout the three-year period.

The centrepieces of the plan are a credit card alliance with American Express, the opening of four to eight new stores in high spending locations, and refurbishment of up to 14 of its most profitable stores.


Ampco to Deploy Unified Threat Management Technology

CHICAGO, Nov. 27 /PRNewswire/ -- Ampco System Parking, a wholly owned subsidiary of ABM Industries Incorporated (NYSE: ABM) will begin to deploy Trustwave's Unified Threat Management (UTM) information security appliance at Ampco parking locations throughout the United States. Trustwave is a leading provider of information security and compliance management solutions to businesses and organizations throughout the world.

The deployment is part of Ampco's initiative to protect the security of consumer credit card information that is processed and/or transmitted from its managed locations. The Trustwave UTM appliances will help ensure Ampco's on-going compliance with the Payment Card Industry Data Security Standard (PCI DSS), which is a requirement for all credit card accepting merchants as mandated by Visa Inc., MasterCard Worldwide, American Express and Discover.


Inside Microsoft Research: The Cutting Edge on Display

In one example, a parent who works from home can set her work applications as the top priority, so that a child watching YouTube doesn't slow down her work. A couple of social-networking applications were also on display at TechFest. Blews is a site that would let users see at a glance which news stories are being blogged about most and which have the most passionate blog postings. A demonstration site lists snippets of political news stories, featuring a tab on the left with the number of liberal sites that have blogged about the story and a tab on the right with the number of conservative sites blogging about it. Small dots on either side indicate the level of emotion in the blog posts.While some of the projects have public-facing Web sites, some don't. They are created by the 800 researchers at Microsoft Research who work in offices around the world.


How the World Works

Perhaps only in China could a mission to deliver milk powder to the mother of an infant become a subversive, fully documented adventure worthy of Tom Cruise action hero Hollywood treatment. Is there anywhere else where a repressive state is so strenuously attempting to keep the lid on a fully wired population?

A truly extraordinary document has been circulating in the Chinese blogosphere, detailing the efforts of a young man to smuggle milk powder to Zeng Jinyan, a Chinese activist currently under house arrest in the surreally named BOBO Freedom City. Thanks to John Kennedy, a tireless bridge blogger at Global Voices Online, the English-speaking world can now also be amazed at "Hack Into Freedom City." (Hat tip to China Digital Times for the link.)

Much of "Hack Into Freedom City" details the aspiring milk powder hero's unsuccessful efforts to figure out a way past the security forces guarding the complex in which Zeng and her baby are detained.


Arts & Entertainment

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Mother Earth Mother Board

During the decades after Morse's "What hath God wrought!" a plethora of different codes, signalling techniques, and sending and receiving machines were patented. A web of wires was spun across every modern city on the globe, and longer wires were strung between cities. Some of the early technologies were, in retrospect, flaky: one early inventor wanted to use 26-wire cables, one wire for each letter of the alphabet. But it quickly became evident that it was best to keep the number of individual wires as low as possible and find clever ways to fit more information onto them.

This requires more ingenuity than you might think - wires have never been perfectly transparent carriers of data; they have always degraded the information put into them. In general, this gets worse as the wire gets longer, and so as the early telegraph networks spanned greater distances, the people building them had to edge away from the seat-of-the-pants engineering practices that, applied in another field, gave us so many boiler explosions, and toward the more scientific approach that is the standard of practice today.


Testing home school students has merit

Also, what makes a parent fit to teach their children? Did they attend college? Did they get certified? Do they have to dedicate their summers to continueing education? Nope. But guess what? All the teachers at the abhorrently substandard public schools do. " .


 
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